Tissue Viability administration role is built around wound care access and clinic flow
Norfolk Community Health and Care NHS Trust is recruiting an Administration Assistant – Tissue Viability to support the South Place Tissue Viability and Skin Integrity Service from Wymondham Health Centre. The post sits inside a service that manages leg ulcer clinics, patient waiting lists, equipment requests, and the daily administrative traffic that keeps wound care pathways moving. In practical terms, the job is less about clerical routine and more about preventing avoidable delays in a service where timing, documentation, and coordination affect whether patients reach assessment, treatment, and follow-up without interruption.
The role is full time, Monday to Friday, 08:30 to 16:30, for 37.5 hours each week. It is a permanent post, with a salary listed at £25,760 to £27,476 pro rata per annum. The trust describes this as a new post created to work closely with the tissue viability team, and the remit reaches across appointment management, clinical administration, diary coordination, equipment processes, and reporting. A single administrative bottleneck in this setting can slow access to leg ulcer review or equipment replacement, so the post is designed to absorb that pressure before it reaches the bedside.
Clinic scheduling and waiting-list control sit at the center of the post
Much of the work involves keeping the service schedule usable in real time. The post holder will coordinate bookings, cancellations, and rescheduling for Leg Ulcer Clinics and associated services, while maintaining clinic timetables so available capacity is used efficiently. Patient waiting lists must be created and monitored, with escalation when delays threaten access to care. In a wound care pathway, that matters because slow access to specialist review can leave a leg ulcer unmanaged for longer than intended, increasing the likelihood of repeated visits, prolonged healing, and avoidable strain on community services.
The job description also places the assistant inside the service’s communication chain. Inboxes and telephone enquiries will need active monitoring, with responses routed to the correct clinician or manager when the question cannot be handled immediately. The service expects support for patients, carers, clinical staff, and external agencies, which means the post sits at the junction between clinical intent and administrative execution. When appointments shift, equipment is delayed, or a patient has a practical barrier to attendance, the response depends on accurate triage of the message rather than passive message handling.
Equipment tracking is part of the clinical pathway, not a side task
One of the more consequential elements of the role involves the Integrated Community Equipment Service. Requests for equipment must be processed accurately, authorised appropriately, and submitted within agreed timescales. The assistant will also maintain callback, collection, and replacement lists so equipment can be tracked as it moves through the system. That work has direct clinical relevance in tissue viability, where pressure-relieving or wound-related equipment may need to arrive, be exchanged, or be collected without administrative drift.
Liaison extends beyond the trust itself. The post holder will communicate with ICES providers, patients, carers, clinicians, and external agencies about orders, deliveries, collections, and queries. In community wound care, equipment flow and patient access are tightly linked; when either falters, the clinical pathway becomes harder to deliver consistently. The administrative role therefore supports continuity of care by keeping the equipment chain visible, documented, and responsive.
A small administrative post with broad operational consequences
The job also includes routine service reporting, activity data, and audits for service leads, alongside support for organisational targets, quality standards, and reporting requirements. There is an explicit expectation to help with service improvement initiatives and to identify opportunities to enhance administrative processes and patient experience. This includes updating patient leaflets when service changes affect how care is delivered, a small detail that can prevent confusion when patients are asked to follow a revised clinic process or equipment instruction.
A notable feature of the post is the degree of self-management. The workload is described as not directly overseen by an administrative manager, although the clinical team lead is available and regular meetings are arranged for supervision. Daily duties include photocopying, mail management, filing, archiving, typing letters, diary management, meeting coordination, minute-taking, agenda preparation, and venue booking. The job also requires use of systems such as SystmOne and designated spreadsheets or databases, often to tight deadlines and sometimes on an urgent basis. In a service handling wound care pathways, that combination of autonomy and precision can determine whether patients move smoothly from referral to appointment, from clinic to equipment issue, and from review to follow-up.
Communication skills are treated as a clinical asset
The trust is seeking someone with strong organisational, engagement, and communication skills, as well as the confidence to work both autonomously and within a motivated team. The role calls for high interpersonal ability, especially the capacity to diffuse difficult situations with tact and empathy while providing accurate information in an unsupervised environment. In community tissue viability services, patients may be anxious about delays, uncertain about appointments, or frustrated by equipment problems, so the administrative voice often becomes the first line of reassurance and clarification.
The post sits within a trust that describes itself as having an Outstanding Care Quality Commission rating and as the first stand-alone NHS community trust in the country to receive that designation. The package includes at least 27 days of annual leave plus Bank Holidays, rising after five and ten years to a maximum of 33 days, NHS pension access, wellbeing support, training opportunities, and NHS discounts. Applications must be completed through the online form, and CVs will not be accepted. The trust also states that applications are monitored for misuse of AI in a way that does not accurately reflect a candidate’s skills.
The closing date is Sunday 25 October 2026. The post is administrative, but the clinical stakes are visible throughout the workflow: clinic access, equipment turnaround, and the reliability of a tissue viability service that depends on careful coordination as much as it does on direct patient contact.